Clineo Support

Clineo offers two levels of support:

Standard Support: 9:00 AM-5:00 PM, Monday - Friday, excluding statutory holidays

Premium Support: 24 hrs a day, seven days a week. 365 days a year

The first level of support will be provided remotely over the internet or by phone. Onsite support will be provided on a case-by-case level

Optional Network Support:

We also provide workstation and network support for issues outside Clineo CMS which affect the use of Clineo at an additional rate. This support covers your workstations, notebooks, laptops, tablets, non-Clineo printers, routers, switches as well as non-Clineo modems, hubs, and so on.

Onsite Standby Support:

During the first month of a new implementation we will make senior staff available onsite during your business hours, to help you as you adapt to the system. We offer these services as a supplement to the initial training.

Maintenance:

All service packs, systems updates are run automatically on a preset schedule that will not interfere with normal clinic operations.

Onsite Standby Support:

Upgrades are built into the cost of the software and handled as a part of the regular maintenance cycle. So unlike other systems, your system never becomes out of date.